Top 12 - Question and Answers

What address is the tax disc and receipt sent to?

The tax disc and the receipt for payment will be sent to the registered keeper's address currently held by DVLA and should arrive in the post within 5 working days. Do not use this service if you have recently moved and the DVLA vehicle record has not been updated.

What address is the SORN confirmation letter sent to?

The SORN confirmation letter will be sent to the registered keeper's address currently held by DVLA and should arrive in the post within 4 weeks. Do not use this service if you have recently moved and the DVLA vehicle record has not been updated.

How do you check Insurance, new style MOT Test Certificates and GVT Test Certificates?

When you apply for a tax disc on our website or using our telephone service, the vehicle's insurance will be electronically checked with the Motor Insurance Database (MID), run by the Motor Insurers' Information Centre (MIIC).The new style MOT Test Certificates/GVT Test Certificates (if applicable) will also be checked electronically via a link to the computerised MOT Test Certificate Database. Customers with a new style MOT Test Certificate/GVT Test Certificate are only eligible to use this service.

What if I am entitled to disability exemption from Vehicle Excise Duty?

When you apply for a tax disc through 1 Stop MOT.com or using the telephone service the DVLA though their website will be able to verify your entitlement to disability exemption electronically with Department for Work and Pensions (DWP) www.direct.gov.uk and the Veterans Agency (VA) www.veteransagency.mod.uk .

What is the Reference Number?

The Reference Number is a unique number printed on the front of the reminder (also known as the Vehicle Licence Application/SORN Declaration) in the yellow box on the right hand side. It is given to the vehicle to enable you to apply for a tax disc or declare SORN on the DVLA website or using their telephone service.What happens if I don't receive an automatic renewal reminder. If you do not have a vehicle tax renewal reminder you should apply on form V10 at a DVLA local office because your vehicle is registered as 'not licensed'. Without a renewal reminder you can still tax your vehicle if you have a registration document (V5), registration certificate (V5C), or a new keepers supplement (V5/2 or V5C/2). Either the V10 form 'application for a vehicle license' . The V10 form can be downloaded from the DVLA website or obtained at the Post Office or DVLA local offices.

What if I do not have any documentation ?

You cannot tax your vehicle until you have a registration certificate (V5C) in your name, which can be obtained through completing the form V62. Once applied for you should receive the registration certificate within 6 weeks, from which point you can then tax your vehicle.If you are the registered keeper of the vehicle but have no documentation, you may be able to tax is at a DVLA local office. Form V62 along with form V10 or V85 should be completed, with the appropriate amount for vehicle tax and any other supporting documents enclosed.

What if I have a problem, how can I contact you?

Please go to our Contact Us page for contact details.I have not received the tax disc.

What should I do if the tax disc has not arrived after 5 working days?

Please telephone us between 8am to 8.30pm Monday to Friday and 8am to 5.30pm Saturdays on 0870 850 4444. When you make the call, please have the Reference Number available and choose option 4 then option 1.Is Vehicle Licensing Online a secure site?We take security very seriously. The website is configured to transfer data using the Secure Sockets Layer (SSL), one of the strongest security systems to protect your communications with us. Whenever you enter your debit card details, it is automatically protected using the SSL with 128 bit encryption.

Why is there an additional charge on credit cards?

The Driver and Vehicle Licensing Agency (DVLA) is increasing the ways in which customers can pay Vehicle Excise Duty (VED). Anyone relicensing via the Internet or over the telephone can now pay by credit card.The charge levied by credit card companies for this facility will be passed on to the customer. Following a public consultation exercise on a number of different options, a flat rate charge for credit card payments was chosen. The £2.50 charge covers the costs incurred by the Agency for providing this service. Debit card payments will remain free of charge.
Other payment methods including paying by cash, cheque or debit card for counter and postal application methods will still be available and remain free of charge.

Do you have an email address?

The DVLA do not accept email correspondence regarding their service. However, if you would like to provide feedback on the service, you can do this by going to the Have Your Say page on the DVLA . If you have a general enquiry, please go to the Contact Us page on the 1st page of the main DVLA website.What are the Relicensing and SORN Service opening hours?You can apply for a tax disc or declare SORN using the telephone or this website 24 hours a day 7 days a week.

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